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Troubleshooting


From time to time Legacy will display a message to alert you to an error condition or to warn you that what you are trying to do is not allowed.  Following are descriptions of the messages that may be displayed.  If you have Internet access, the most up-to-date information and solutions are available on the Legacy web site at:

http://www.legacyfamilytree.com/Help.asp

No Family has been selected for printing
You want to print a family report but no family has been specified.

No Individual has been selected for printing
You want to print a report but no individual has been specified.

There are no records to print
You have requested a report to be printed but there are no records to print.  Make sure there are individuals and marriages in the Family File before printing a report.

You must fill in two pieces of information (and only two) before calculating
When using the Date Calculator you must fill in the date information on two out of the three fields.  You have either filled in only one or all three.

Cannot save event until an Event Name has been entered
When entering a new event, or editing an existing event, the event Name must be filled in.  It cannot be left blank.

Cannot add source until an Event Name has been entered
You cannot add a source citation to an event that does not have a name yet.  Fill in the event name before attempting to add a source citation to it.

There are no Focus Groups to Load
No Focus Groups are currently saved on disk, so none can be loaded at this time.

You must enter a Name before saving
You must enter a name for the Focus Group before it can be saved.

Focus Group List is Full
You have already reached the maximum of 30 entries in a Focus Group.

You cannot save an empty Focus Group
The Focus Group you are trying to save is empty.  There must be one or more entries before the group can be saved.

Individual ID#  xxx is no longer a valid record. This Focus Group entry will be removed
The Focus Group you are loading contains a reference to an individual or marriage that is no longer in the Family File.  The entry is removed.

Drive is full.  Cannot complete export
The hard disk or diskette being used to hold the export file is now full.  The export cannot be completed.

There are no records to Export
You are trying to export a GEDCOM file but there are no individuals in the current Family File.

There are no Tagged Individual records to Export
There are no records with the specified tag level marked to export.

There are no Tagged Marriage records to Export
There are no tagged marriages to export.

No item is selected
You pressed the Include button but no GEDCOM tag item was highlighted in the list.

You can't remove the basic items
The starred items in the list cannot be removed.

Error reading file
An error has occurred while trying to load a GEDCOM import list. 

This is not a valid, complete GEDCOM file
The GEDCOM file being read is either not valid or is not complete.

One or more unrecognized items have been found in this GEDCOM file.  Would you like to see a list?
At least one of the items in the GEDCOM file was unrecognized by Legacy.  You can view a list of the unrecognized items by clicking Yes.

Import of GEDCOM file terminated because of errors
Errors were encountered while reading the GEDCOM file.  The import cannot be continued.

You must first select a Family File from which to copy
Before you can Proceed with copying lists from another Family File, you must specify the name of the Family File.

You cannot Import Lists from the Family File you are currently using.  Please select a different Family File
You can only import lists from other Family Files, not from the one you are currently in.

There are no History List entries
No entries have been made in the History List yet.  These entries are automatically made as you move around in the Family File.

You must add a husband/wife before listing siblings
You have pressed the Siblings button for a blank individual.

There are no Bookmarks
The Bookmark list is currently empty.  Click the Set button to add an individual to the list.

You must add a husband/wife before tagging his/her record
You cannot tag a blank individual.

There is no Husband/Wife to Delete/Unlink
You are trying to delete someone who is not there yet.

There is no spouse/children to unlink
You are trying to unlink a husband/wife from his/her spouse, but there is no spouse.

There is no Husband.  Cannot unlink Parents
You are trying to unlink parents from a husband/wife that doesn't exist.

There are no parents to unlink
You are trying to unlink parents that don't exist.

There is no current person.  Cannot display ages
You are trying to display the ages for someone, but no one has been selected yet.

There are no Individuals with a Level x Tag
You are trying to display a list of all individuals with a certain tag level, but no one has that tag level marked.

No records were found matching the search criteria
The search criteria you have specified has not found any matching records.

The cursor is not in a field that accepts a specific source
You can't assign a source citation from the Source Clipboard to this specific field.  Any source citation for this information must be put in the Unspecified area.

No Event exists.  Cannot add the source
You are attempting to assign a source citation from the Source Clipboard to an event that doesn't exist.

You selected an existing Family File.  Do you want to Open this file?
When prompted for the name of a new Family File to open, you specified the name of an existing Family File.  If you would really like to open the existing file, answer Yes.

You selected an existing Family File.  Do you want to Import into this file?
When prompted for the name of a new file to create to hold the imported information, you specified the name of an existing Family File.  If you really want to import into this existing file, answer Yes.

[file name] is an invalid file name.  Please enter a new name with a File Extension of .ZIP
You have entered an invalid name for the backup file.  Make sure the name follows the correct conventions. 

There were errors while verifying the Family File.  Would you like to view the Error Log?
Errors were encountered while verifying the Family File.  You can view an error listing my clicking Yes.

You cannot add a blank Location
You cannot add a blank Location, Surname, Event name, Temple name or Source type into their respective lists.

This record cannot be edited. It is used by Legacy as a blank record
The blank record at the top of various lists cannot be edited or deleted.  It is used by Legacy as a blank record entry.

Cannot delete this Location/Surname/Event Name/Temple/Source Type, it is being used.  Would you like to View Records that use it?
Entries in lists that are being used by other records cannot be deleted.  If you really want to delete an entry, you must first change all the other records that point to it so they point to some other entry.  Clicking Yes displays a list of all the records that are currently pointing to this list entry.

No search information was entered
You are doing a search but have not entered anything to look for.  Select a search method and fill in the appropriate information.

Your system is not ready to record at this time.  Please check your multi-media settings
Your sound system has reported to Legacy that it is not ready to record sound.

A source name cannot be blank
A Master Source entry must have a non-blank name.  You cannot leave this field blank.  (See Defining or Editing a Master Source for more information.)

There are no records to print
You are trying to print a report but have not entered anyone into the Family File yet.  Enter the information for one or more individuals before attempting to print a report.  (See The Family View for more information on entering people into a Family File.)

There are no individuals in this Focus Group to print
The Focus Group you are using to print a report contains no records.  You must enter one or more individuals or families into a Focus Group before using it.  (See Focus Groups for more information.)

Unrecognized Date
This date is not in an acceptable format.  (See Entering Dates in Date Fields for more information on general date format.  See LDS Dates for other special date codes.)

An Individual cannot be both the Husband and the Wife
You are trying to enter the same individual in both the Husband and Wife location.  Make sure you have the correct individual in each location.

Maximum of 2 Family Files has been reached.  Cannot open another one
You can only have a maximum of two Family Files open at the same time.

This Family File is Corrupted or is not a valid file.  Would you like to try to repair this file?
The Family File you are trying to open is either corrupted in some way or is not an actual Legacy Family File.  If you are sure the file was created by Legacy, you can have the file repaired by clicking Yes.

This Event already has this exact source.  Would you like to add another copy?
You are adding a second copy of a source citation that is already attached to this piece of information.  This is normally not necessary but if you would like to continue, choose Yes.

You cannot link in a Female as a Husband
Only individuals who are male can be linked into the Husband side of a family.

An Individual cannot be both the Husband and the Wife
One individual cannot be placed in both the Husband and Wife position of a family.  Make sure you have the correct individuals.

Cannot make [name] the Father, he cannot be both Father and Son
You are trying to link in a father that is already in the child position.  Make sure you have the correct individuals.

[name] is already a parent
You are trying to link in a child who is already in a parent position.  Make sure you have the correct individuals.

[name] is already a grandparent
You are trying to link in a child who is already in a grandparent position.  Make sure you have the correct individuals.

[name] is already a child of another family.  Add as a child to this family also?
You are linking in an individual as a child who is already linked as a child to another set of parents.  If you are sure you want to continue, click Yes.

You cannot link a Male in as a Wife
Only individuals who are female can be linked into the Wife side of a family.

Cannot make [name] the Mother, she cannot be both Mother and Daughter
You are trying to link in a mother that is already in the child position.  Make sure you have the correct individuals.

Internal error getting new individuals Record Number
This is a critical error.  Try exiting the program and restarting.  If you continue to get this error, try verifying the Family File.  If the problem still occurs, contact Millennia.

You must have a wife before you can add a husband to her
You are trying to add another husband to a wife that does not exist yet.  

You must enter a parent before entering children
There must be at least one parent before you can add children.

You must have a husband before you can add a wife to him
You are trying to add another wife to a husband that does not exist yet.  

This Bookmark entry no longer exists in the Family File
The bookmark you have selected points to an individual who no longer exists in the Family File.

This History List entry no longer exists in the Family File
The History List entry points to an individual who no longer exists in the Family File.

You must add a wife/husband before you can list husbands/wives
You cannot display a list of husbands or wives for a person who does not exist yet.  

You must add a husband before you can add notes
You cannot add notes to a person who does not exist yet.  Enter the individual before entering their notes.

Add a husband/wife before adding his/her parents
You must enter a husband or wife before you can enter the parents.

You must add a husband/wife before you can add pictures
You are trying to add pictures to a person who does not exist yet.  Add the individual before trying to add pictures.

Add a Husband or Wife before you enter their marriage information
You must add at least the husband or wife before you can enter marriage information.

Husband/Wife has other marriages, so swapping husband and wife is not allowed
You cannot swap the husband and wife positions because one or the other have additional spouses linked to them.

There is no husband or wife to swap
There must be an individual in both and husband's and wife's position to be able to swap them.

There is no spouse to unlink from this marriage
You cannot unlink a spouse that does not exist yet.

The maximum number of windows has been reached. You will need to close a window before another one can be opened
You can only have a maximum of eight Family/Pedigree forms displayed.

One or more dates were unrecognized
One or two of the dates you entered into the Date Calculator were not formatted correctly.  Change the dates to the correct format and recalculate.  (See Entering Dates in Date Fields for more information on general date format.

Can't read entire Profile...recreating with defaults
The Profile file contains all the customization settings you have specified in Legacy.  Either this file has become corrupted or has changed formats between updates.  Legacy recreates the file using all the default settings.  

No Individual has been selected for printing
You are trying to print a report without specifying an individual to start with.

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